CONTACT US

We read everything readers send us and normally respond within one business day. Whether you have a question about a story, a correction to one of our reports, or a tip worth checking, we would like to hear it.

Contact

The fastest way to reach us is email at Contact. Put a clear subject line so we can route your message quickly, whether it is a question about a report, a correction or a press enquiry. Email also keeps the best record for anything detailed or time-sensitive.

Phone

Our editorial line is Phone. The number is +62 851-1160-5110, a WhatsApp-enabled desk number used for quick questions, photo checks and short voice notes during the working week. It is staffed Monday to Friday, and anything longer than a few messages is better sent by email so we can keep a record and reply in full. Please do not send sensitive documents through WhatsApp.

What to include

To help us help you, include the page or story you are asking about, the specific claim you are questioning, and any document or link that supports your point. If your message is a correction, tell us what you believe is wrong and where you saw it so we can verify it. We take accuracy seriously and correct genuine errors in public. For other details, see our about page and our privacy policy.

Editorial and press

Organizations, publicists and researchers are welcome to send us data, reports and interview requests, and we consider them on merit. A press enquiry is not a promise of coverage, and our verdict is never for sale. If you are offering material, tell us what it is, what it supports and any deadline, and we will reply if it fits our schedule. Primary documents are always more useful to us than a marketing deck.

Response times

We read every message and normally reply within one business day during the working week. Simple questions get quick answers; detailed queries may take a little longer because we would rather send one useful reply than three hurried ones. If you have not heard back within a few days, please resend, as filters occasionally swallow legitimate mail. Many of our corrections and new story ideas begin with a message just like yours.